Order & Tracking
Know where your gloss is—every step.
Questions? Email support@divinegloss.com with your order number.
How ordering works
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Order placed → instant confirmation email/SMS with your DG-##### order number.
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Processing (≤24 business hours) → we pick & pack Mon–Fri (excluding holidays).
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Shipped → you’ll get a tracking link once your parcel leaves our warehouse.
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On the way → live tracking updates until delivered.
Heads up: tracking numbers can take 24–48 hours to show the first scan after you receive them.
Shipping times & regions
Standard Tracked Shipping (calculated at checkout)
| Region | Estimated Delivery |
|---|---|
| United Kingdom | 4–10 business days after dispatch |
| United States | 4–10 business days after dispatch |
| Australia | 4–10 business days after dispatch |
We ship from our closest fulfillment partner when possible. Rural addresses and peak seasons may be on the longer end of the window.
Order status guide
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Processing – we’ve received your order and it’s being prepared.
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Packed – labeled and awaiting carrier pickup.
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Dispatched – left our warehouse; tracking is live.
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In Transit – moving between carrier facilities.
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Out for Delivery – arriving today.
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Delivered – handed off at your address.
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Attempted Delivery – carrier will reattempt or leave a pickup notice.
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Exception – weather, address, or customs delay (contact us if needed).
Address changes & cancellations
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Need to edit/cancel? Reach out ASAP at support@divinegloss.com.
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We can make changes until your order is dispatched (usually within 24 business hours). After dispatch, the carrier must reroute.
Delivery questions
Tracking says delivered, but I don’t have it.
Check with housemates/neighbours and around safe places. If still missing after 24 hours, email us and we’ll help investigate.
Damaged or missing items.
Email photos and your order number within 7 days of delivery so we can make it right.
PO Boxes & parcel lockers.
Most carriers can deliver to PO Boxes/lockers, but if your address type isn’t supported we’ll contact you for an alternative.
Duties, taxes & customs
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UK orders: VAT is included at checkout.
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US & AU orders: Local duties/taxes may apply depending on order value and local rules. Any fees are collected by the carrier on delivery.
Returns & money-back guarantee
Try it risk-free. If you don’t love Divine Gloss, return within 30 days for a refund.
Start a return: returns@divinegloss.com (include your DG-##### number).
Refunds are issued to the original payment method after the return is received/processed.
Need help fast?
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Email: support@divinegloss.com
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We reply within 1 business day.