Returns

We want you to love your hair—and your purchase. If something isn’t quite right, we’ll make it easy.

Our promise

Try Divine Gloss with confidence. If you’re not happy, you have 30 days from the day your order is delivered to get in touch and we’ll help you with a return or exchange.

How to start

• Email returns@divinegloss.com with your order number (DG-#####).

• Tell us what’s up (wrong item, not for your hair, arrived damaged—anything).

• We’ll reply with simple next steps and a return label or instructions.

What to expect

• We keep things hassle-free and human.

• Once your return reaches us, refunds go back to your original payment method.

• You’ll get an email at each step so you always know what’s happening.

A few friendly notes

• The 30-day window begins on the delivery date shown by your tracking.

• Gifts and exchanges are welcome—just reach out and we’ll guide you.

• If your parcel arrived damaged, please include photos so we can sort it fast.

• Items marked final sale (if any) aren’t returnable, but our team will still try to help.

Need a hand?

Our support team is here to help: returns@divinegloss.com
We read every message and aim to respond within 1 business day.